Cancellation and Returns Policy

Last updated: 19/07/2026

1. Your right to cancel (cooling off period)

In accordance with Thailand's Direct Sale and Direct Marketing Act B.E. 2545, you have the right to cancel your order within 7 days of receiving your goods, for any reason, without needing to provide an explanation.

To cancel within this period:

• Email us at hello@e3mofficial.com within 7 days of delivery, stating your order number and that you wish to cancel
• Return the goods to us in a reasonably cared for condition
• We will process your refund in full within 15 days of receiving your cancellation notice

Because our products are consumable health items, we ask that returned goods be unopened and in resalable condition wherever possible. If you have opened or used the product, contact us and we will assess the return on a case by case basis in line with applicable regulations.

2. After the cooling off period

Once the 7 day cooling off period has passed, orders are considered final and are not eligible for refund or return, except in the following cases:

• The item arrived damaged in transit
• The item arrived incorrect (wrong product, flavor, or quantity)
• The item is faulty or defective

To request a resolution under these exceptions, contact hello@e3mofficial.com with your order number and a photo of the item received.

3. Subscriptions

Each subscription delivery is treated as a separate order for the purposes of the cooling off period described in Section 1. This means the 7 day right to cancel and receive a refund applies to each shipment individually, starting from the date that shipment is delivered.

Outside of that 7 day window for a given shipment, that cycle's payment is not refundable, and the product for that cycle will be shipped as normal.

You may cancel your subscription at any time, effective immediately, so that no further payments are taken. To cancel, email hello@e3mofficial.com with your order or account details. We do not require notice periods or a reason for cancellation.

Cancelling future billing is separate from your right to a refund on a cycle already charged and delivered, which is governed by Section 1 above.

4. Order changes before shipment

If you need to change an address, flavor, or size, contact hello@e3mofficial.com as soon as possible after placing your order. We will do our best to accommodate changes, but cannot guarantee this once an order has entered fulfillment.

5. Contact

For any questions about this policy, cancellations, or a return request, reach us at hello@e3mofficial.com.